Q&A
Member
-
How do I update my member’s information?
To update or change your personal information, please click on 'my account' at the top of the page. -
I have forgotten my password. What should I do?
If you have an existing account with us and have forgotten your password, please click the 'sign in / register' link at the top of the page. Under 'Sign in to your account' please enter your email address, and click 'forgotten your password?'. We will then send you an email with instructions to reset your password.
If you don't receive your password reset email within 1 hour, please check your spam folder. If the email is not in your spam folder, please email us at info@niceidea.life so we can investigate further. -
I can’t log in my account. What should I do?
If you have an existing account with us and have forgotten your password, please click 'sign in / register' at the top of the page. Under 'Sign in to your account', enter your email address, then click 'forgotten your password?'. We will then send you an email with instructions to reset your password.
If you don't receive your password reset email within 1 hour, please check your spam folder. If the email is not in your spam folder, please email us at info@niceidea.life so we can investigate further. -
How can I remove myself from your mailing list?
Once you've logged in, please click on 'My Account' at the top of the page. You'll see the 'family information and subscriptions' section, which will have a tick next to the emails you currently receive. Simply click on the ticks to remove them, and you'll no longer receive our emails.
Alternatively, you can click on the 'unsubscribe' link at the bottom of all our marketing emails.
However, if you receive snail mail or if you still require assistance to remove your details, please contact us at info@niceidea.life, and we'll be delighted to look into this for you. -
Why should I set up a Nice Idea account?
Setting up an account with Nice Idea enables you to have a more personalised experience every time you shop. Signing up with us and setting up an account means that we store your delivery address details. When you've signed up, you don't have to retype all these details every time you order. You can also choose to receive our marketing communications, which include promotions and new product launches. -
If I have accumulated more than HK$3,000 of spending on Nice Idea online or offline stores, will I qualify for Nice Idea VIP Membership?
You will qualify for the Nice Idea VIP Membership if you have accumulated more than HK$3,000 of spending on Nice Idea and ELC offline stores in Hong Kong. Nice Idea VIP Member entitled 10% off on selected regular priced merchandises and 15% off on ELC branded merchandises. On your child’s birthday month, one-off birthday coupon/ promo code with 15% discount on regular priced merchandises and 30% discount on ELC branded merchandises to celebrate the big day. At this moment, spending at online store is not eligible to apply Nice Idea VIP Membership.
-
What are your shipping rates?
Please kindly visit our Delivery Policy for detailed information. -
How can I track my order?
You should have received an email confirmation of your order - delivery and tracking information are inside your email. -
Do you deliver overseas or China?
Sorry, we do not offer international shipment. -
Can I change my delivery address after I have made an order?
Yes, please call us at 2627 0008 or email us at info@niceidea.life and we will sort things out. If an order has been released to the courier company (usually within 24 hours of your order), it is not possible for us to change the delivery address. -
Why have I not received my order?
If your order has not been delivered by the promised delivery lead time, please email us at info@niceidea.life. -
What if no one is at home to receive the package?
If orders are undelivered during the first try, our courier will contact you to arrange another delivery attempt. We will attempt delivery up to 2 times before returning your order to the warehouse. If you require additional delivery after that, another round of courier fees will have to be charged. -
Can I ship to an address that is different from my billing address?
Yes, that option is available during your checkout process.
Copyright © Nice Ideas Co. Ltd. All Right Reserved.